FAQs
Products
Who are Serevia products designed for?
Serevia products are thoughtfully formulated for sensitive, dry and easily irritated skin. Our goal is to provide gentle skincare that helps maintain skin comfort and supports a healthy-looking complexion.
Are your products fragrance-free?
Yes. Our skincare products are formulated without added fragrance and are developed with sensitive skin in mind. Please refer to each product page for the complete ingredient list.
Can I use the products together?
Yes. Our cleanser, serum, cream and hydro-colloid patches are designed to complement one another as part of a simple skincare routine.
Are your products suitable for daily use?
Yes. Our products are designed for daily use unless otherwise indicated on the product page. Always follow the directions provided for each product.
Are your products cruelty-free?
We are committed to creating thoughtfully formulated skincare and will clearly communicate our manufacturing standards and product information on each product page.
How do I use the hydro-colloid patches?
Apply the patch to clean, dry skin and leave it in place until it naturally begins to turn opaque or white. Remove gently and replace with a new patch if needed. Always follow the instructions provided on the product packaging.
Orders & Shipping
Where do you ship?
We currently ship across Australia, with plans to expand to additional regions in the future.
How long does shipping take?
Orders are processed as quickly as possible. Estimated delivery times will be displayed during checkout and on our Shipping Policy page.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Returns
What is your return policy?
Please visit our Returns & Refund Policy page for complete details on returns, refunds and exchanges.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we'll work with you to resolve the issue.
Contact
How can I contact Serevia?
You can reach us through our Contact page or email us at support@sereviaskincare.com.
How quickly do you respond?
We aim to respond to all inquiries within 1–2 business days.