Refund policy

We have a 30-day return policy.

We want you to shop with confidence at Serevia.

If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Approved returns should be sent to the return address provided by our customer support team.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@sereviaskincare.com.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or you receive the wrong product, contact us within 7 days of delivery at support@sereviaskincare.com. Please include your order number and clear photographs so we can resolve the issue as quickly as possible.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you're unsure whether your item is eligible for return, please contact our customer support team before sending it back.

Exchanges 

We currently do not offer direct exchanges.

If you would like a different product, please request a return (if eligible) and place a new order once your return has been approved.

Refunds
We will notify you once we’ve received and inspected your return, and let you know of the outcome. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sereviaskincare.com.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Returns & Refunds Policy limits or excludes any rights or remedies you may have under Australian Consumer Law.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, provided the item is unused, unopened, in its original packaging, and accompanied by proof of purchase.